Social Media for Ecommerce: Businesses guide

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Social Media for Ecommerce: Businesses guide

Social Media for Ecommerce: Businesses guide

  • For many businesses, social media for e-commerce has become an essential component of sales growth. Using social media to boost your marketing provides numerous advantages to help you build your business, so don't hesitate to investigate these valuable channels.
    According to Sprout Social, customers continue to engage in other ways after following a brand on social media. 91 percent visit the brand's website or app, 89 percent buy something, and 85 percent recommend the brand to someone they know.

    With that in mind, let's look at the best social media platforms for business marketing, what you can use to promote your e-commerce business, and which tools and best practices you should employ.

What is the Definition of Social Media Ecommerce Marketing?

Ecommerce Concept 
Social media Ecommerce marketing promotes an online store through social media by increasing brand awareness, interest in products or services, and sales.

Among the most popular social media ecommerce strategies are:

  • Increasing traffic to an ecommerce website or branded app.
  • Direct product sales via social media.
  • Direct interaction with customers and prospects via social media.
  • Customer service before and after the sale.
  • Gathering information about your industry and market.
  • Creating a social media community for your brand.

Many brands employ the abovementioned strategies to develop a successful social media ecommerce marketing strategy.

Social Selling Vs. Social Commerce Vs. Social Media Ecommerce Marketing

Social Marketing Business Team Networking Concept 
Social media ecommerce marketing, social selling, and social commerce are three peas in a pod! They are frequently used interchangeably, but they are different.

Ecommerce marketing on social media

A social media marketing strategy is used by e-commerce businesses that use social media as a marketing channel to promote their brand, product, or service to increase sales and connect with customers.

Social Selling

This is when companies use social media to find, connect with, and nurture sales leads. It's a strategy that uses social media to help businesses reach and meet their sales target.
Consider social selling to be the modern equivalent of relationship-building. The goal is to contact potential customers and offer assistance and guidance. Then, when that person is ready to buy, your product or service will be the first to come to mind.

Social Commerce

When brands sell directly on social media, they use native solutions like Facebook Shops, Instagram Shops, Pinterest Product Pins, or TikTok Shop.

How to Promote Your Ecommerce on the Best Social Media Platforms for Business Marketing

Social media is a powerful tool for ecommerce businesses to reach and engage customers. Here are some tips by the experts at our digital marketing agency in Dubai for using social media to promote your e-commerce business:

  1. Develop a social media strategy: Define your target audience, goals, and objectives for using social media. Identify the platforms where your target audience is most active and create a content calendar that aligns with your business's overall marketing strategy.

  2. Create engaging content: Share high-quality images and videos of your products, behind-the-scenes footage of your business, and customer testimonials. Use social media to showcase your brand personality and create a sense of community around your business.

  3. Utilize paid advertising: Use social media advertising to reach a larger audience and drive more sales. Utilize the targeting options available on each platform, such as demographics, interests, and behaviors, to ensure your ads reach the right people.

  4. Use Influencer marketing: Partner with influencers in your niche to promote your products and reach a new audience. Make sure to research influencers carefully and choose those who align well with your brand.

  5. Engage with your audience: Respond to comments and messages, run social media contests and giveaways, and create a sense of community around your brand. This will help to build trust and loyalty among your followers.

  6. Track and analyze your results: Use the analytics tools each social media platform provides to track the performance of your content and ads. Use this information to adjust your strategy and improve your results over time.

  7. Utilize the shopping feature: Many social media platforms have built-in shopping features that allow you to tag products in your posts and make them directly shoppable. This will make it easy for customers to find and purchase your products on the platform.

  8. Use Instagram and Pinterest for product discovery: Both platforms are great for showcasing products and creating inspiration boards. Use them to drive traffic to your ecommerce site and increase brand awareness.

Social media is a powerful tool for ecommerce businesses to reach and engage customers. A well-planned social media strategy that includes engaging content, paid advertising, influencer marketing, audience engagement, tracking analytics, and social media features such as shopping and product discovery will help e-commerce businesses achieve their goals and drive sales.

Related: Effective Ecommerce Marketing Strategies to Improve your Online Sales

Which Social Media Platforms are Best for Ecommerce?


Well, it is determined by your marketing and sales objectives. 

  • TikTok is a game changer in terms of brand awareness. 
  • Instagram and Facebook are the social commerce and direct sales leaders. 
  • Pinterest is ideal for marketing your lifestyle. 

All social platforms work together to form an unbeatable web of sales and marketing opportunities.

The Most Effective Social Media Ecommerce Tools for 2023

When you don't have the right tools, it isn't easy to work smart. Here are two essential social media ecommerce tools you can use it.

Heyday: discussion Chatbot powered by AI

Heyday is an artificial intelligence-powered chatbot that connects your ecommerce website to social channels such as Facebook Messenger, Instagram, and WhatsApp.

Heyday is used by leading e-commerce brands to:

  • Respond to FAQs.
  • Help with package tracking.
  • Customers and prospects should be given product recommendations.
  • Provide after-sale assistance.
  • Collect feedback on user requirements.
  • Provide multilingual assistance.

Even better, Heyday integrates seamlessly with Shopify stores. Download and install the app on your store, and you'll be able to offer automated FAQs on Shopify in less than 10 minutes.

Hootsuite is a dashboard for social media management

Hootsuite allows ecommerce businesses of all sizes (including solopreneurs!) to schedule and publish posts, engage with followers, and track success across platforms from a single, simple-to-use dashboard.

Here are some Hootsuite features that e-commerce businesses particularly appreciate:

  • In Composer, create Instagram posts with shoppable product tags (and schedule them to go live at recommended times when your audience is the most active online)
  • Respond to comments and direct messages from all your social accounts in one place.
  • Create a social listening stream to monitor what people say about your company and its competitors.

Read more: What is the Future of Ecommerce Industry in Dubai

What Is the Impact of the Best Social Media Platforms for Business Marketing?

Social media assists brands and customers in developing dynamic and meaningful relationships. Social media accounts serve as both customer service and direct communication channels. This contributes to stronger brand affinity and customer relationships. After that, social commerce allows for direct, frictionless selling to engaged and loyal audiences.

Plan A understands the dynamic nature of ecommerce as the best ecommerce web design services in Dubai.
Our robust marketing strategies and ecommerce website development in Dubai provide you with everything you need to find relevant keywords, integrate them throughout your website, review and change your translation process, produce quality content, and rank high in search engine results.

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